Question 1

Issues with registration and login

Accepted Answer

Please note the following:

The jegy.hu site and the online.jegy.hu sites are different systems with different user databases behind, so you need to register a separate User account for each site. For streaming ticket purchases you register and log into the online.jegy.hu web site, can not just use your old jegy.hu User account. (We are soon introducing a Single Sign On SSO solution so you will be able to log into both systems with the same User name and Password.)

Question 2

Streaming quality on different devices

Accepted Answer

For best quality video streaming make sure that your system is prepaired. Please test your system before the event to make sure that you get uniterrupted service.

We are aware of issues with the following devices:

Smart TV : The web browsers in the Smar TV are usuaally low quality and not working properly. Solution: Please use HDMI cable to connect from your computer and stream to your TV.
Chromcast wireless streaming to your TV: It may have interrupted service, please use HDMI connection instead.
Old iPhones may be too slow for proper broadcast
Tablets need to be fast, we are aware of issues with Lenovo Tablet.

Data speed: Please test your speed on https://www.speedtest.net/ You should have at least 5Mbit/sec for decent streaming. Digital line quality may vary depending on your Internet provider. Fiber Optics providers are more reliable, Cable TV providers have shared lines so bandwidth may vary on how many people are online at the time of streming in your shared line.

Question 3

I requested password change, but I haven't received email for password change

Accepted Answer

Very likely the problem is that you were trying to use your same UN/PW that you used for the jegy .hu web page. For the online.jegy.hu page you need to re-register, because it is a separate system.

Unfortunately the password change message is misleading, because it tells you that it sent you an e-mail even if there was no registered user for that e-mail address. If you are trying to buy a ticket for an online event please make sure that you register a new account for your e-mail address on the online.jegy.hu site.

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